FAQ’s

 
  • TUA’s Human Services offers specialized support for individuals with intellectual disabilities and autism, including developmental support, behavioral therapy, communication enhancement, occupational therapy, and social skills development.

  • We offer a personalized approach to care, assessing each individual's unique needs and preferences to tailor our services accordingly. Our team is available to discuss your specific circumstances and how our services can benefit your loved one.

  • Yes, all our caregivers undergo rigorous training specific to intellectual disabilities and autism. They are equipped with the skills and knowledge to provide compassionate and effective care.

  • To begin the process, you can contact us via our website or call our office directly. We will arrange a convenient time to conduct an initial assessment to understand your needs and discuss how we can best assist you.

  • We do accept Medicaid waiver coverage and are contracted with state program offices including Office of Developmental Programs.

  • We provide services throughout Central PA counties including, Cumberland, Dauphin, Lancaster, Lebanon, York, Perry, and some northeastern counties.

  • Safety and security are our top priorities. We conduct thorough background checks on all staff, implement rigorous training programs, and follow strict protocols to ensure the safety and well-being of all our clients

  • We strive to match our clients with the most suitable caregivers based on needs, personality, and preferences. While we take your preferences into account, our expert team makes the final decision to ensure the highest quality of care.

  • We have a team of qualified caregivers to ensure continuity of care. If your regular caregiver is unavailable, we will provide a substitute caregiver who is also trained and informed about your loved one’s specific care plan.

  • We maintain regular communication with families through updates and progress reports. Our care managers also conduct periodic reviews and are always available to discuss any concerns or adjustments needed in the care plan.